Pre-dispatch

If you wish your goods to be delivered for a specific date/occasion, please make sure that you ask for a delivery date at least 3 days prior to your required date.

We will endeavour to make sure that all orders received by 9am, will be processed on that day – subject to available space in the Courier lorry. Orders received after 9am, may not be processed until the following day.

Deliveries will only be left unattended without a signature if you give us permission to do so. However goods are left at your own risk and we cannot be held responsible for any damage or loss of your goods.

During your order process you can give instructions for the driver as to where to leave your delivery if no one is in, we cannot guarantee these instructions will be followed as it is at the discretion of the driver. Alternatively you can elect to have your goods left with a neighbour, should you be unable to take delivery in person.

Post-dispatch
We will send an e-mail or SMS to the details provided by you to inform you of the dispatch of your goods.

Delivery
On receiving your goods please check them BEFORE signing for them. If there is any problem please sign for them as “damaged”.

Using our standard 1-2 working day service most goods are delivered on day 1 of your preferred choice. However this ‘preferred delivery date’ cannot be guaranteed and some goods will arrive on day 2. Saturday and Sunday are not working days. Please be aware that if you have taken a day off work to receive your tree there is no guarantee that you will receive it on that day. The delivery service we offer is offered in good faith and we cannot accept responsibility if your item doesn’t arrive on a particular day. If your item doesn’t arrive on your preferred day we cannot accept cancellation of the order.

In accordance with the United Kingdom’s Distance Selling Regulations, we cannot accept cancellations or returns for perishable goods, as trees are freshly cut/prepared to order.

Our courier normally delivers Monday-Friday 8am-6pm. If you have indicated that you must be present for the delivery and you are not at home, our Courier will card you to inform you of the failed delivery attempt. They will attempt to deliver on one more occasion, there-after you will be charged for the return of your goods.

You will be given information on the card that will allow you to contact the Courier to discuss any re-attempted delivery.

If you give permission for your goods to be left unattended you do so at your own risk.

If items become separated during transit and you refuse delivery of any part of an incomplete order you may not receive any outstanding items on your order as refusal of one item may be deemed to be refusal of the whole consignment.

We cannot guarantee any special delivery instructions will be followed as it is at the discretion of the driver.

Nordmann Direct cannot be held responsible for any of the actions of our third party Courier drivers.

Nordmann Direct cannot be held responsible for problems caused by adverse weather/road conditions.

Nordmann Direct cannot be held responsible for problems arising from COVID19 that our out with our control.

Our Courier is contracted to deliver to your building. If you live in flats they are not obliged to take it to your door, this is at the discretion of the driver.

You must let us know if your order has not been delivered within 5 working days of the required date. After 5 working days we cannot be held responsible for the non-delivery of your goods.

Delivery Policy

We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.

In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

we have refused to deliver the Goods, or if delivery on time is essential considering all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or

after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title
Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal and cancellation
You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

You can cancel the Contract except for any Goods which are made to your special requirements (the Returns Right) by telling us no later than 14 calendar days from the day the Contract was entered into, if you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the Goods in undamaged condition at your own expense. Then we must without delay refund to you the price for those Goods which have been paid for in advance, but we can retain any separate delivery charge. This does not affect your rights when the reason for the cancellation is any defective Goods. This Returns Right is different and separate from the Cancellation Rights below.

This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:

goods that are made to your specifications or are clearly personalised;

goods which are liable to deteriorate or expire rapidly.

Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:

in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.